Help Desk Technician

TEAM is seeking a Help Desk Technician to work with our IT group in Morristown, TN.

The Help Desk Technician’s role is to provide front line end-user support, system configuration / troubleshooting both on-site and remotely to various locations. This person would strive to be: self-initiating with a positive attitude, highly customer focused, an effective communicator, a capable problem solver, a perpetual learner, and able to prioritize and execute tasks with limited supervision

ONE TEAM. MANY OPPORTUNITIES.

About Us

One TEAM. Many Technologies. TEAM is a rapidly growing end-to-end manufacturing solutions provider for our customers. With over 30 years of experience and technology, TEAM provides seamless, turnkey processes proven to positively impact customer’s business.

Founded in 1988 by three entrepreneurs in Morristown, Tennessee, TEAM began with a single guiding principle: TEAM will grow by partnering with our customers to drive their growth. In the spirit of our founders’ guiding principles, we continue to grow by adding new technologies to broaden our capabilities and provide solutions for our customer partners. As ONE TEAM with MANY TECHNOLOGIES, we stand ready to be “YOUR PARTNER FOR WHAT’S NEXT”. You can find TEAM in eight locations across the United States and an office in Singapore.

How will you contribute to the team?

  • Provide on-site technical support for end users.
  • Deploy/re-deploy new computers as needed.
  • Configure printers & switches.
  • Complete technical documentation of installed equipment.
  • Troubleshoot WiFi/Network connectivity.
  • Troubleshoot and Administer Windows based applications,
  • Workstation OS. MFP/Scanner/Fax troubleshooting.
  • Work service requests and incidents through a ticketing system.
  • Consult with users to determine hardware, software or system functional specifications.
  • Design, development, documentation, analysis, creation, testing or modification of computer systems or programs, including prototypes, based on and related to user or system design specifications.
  • Complete assigned technical projects with clean and clear oral and written communications from start to finish.
  • Travel to other locations on a quarterly basis.
  • Other duties as assigned

What experience will you contribute?

  • MS-Windows 7, Windows 8, Windows 10
  • MS-Office365, Teams, SharePoint, OneDrive for Business
  • MS-Office 2010, 2013, 2016

Experience in the following will be a plus:

  • MS-Server 2012 and newer
  • MS AD/GPO
  • VMWare ESXi 5.1/5.5, VSphere, Horizon, or newer
  • Understanding of Citrix
  • Firewall/Switching hardware configuration and management
  • Enterprise Resource Planning Systems/Microsoft Dynamics AX
  • 1-3 years’ minimum technical support experience in a professional work environment.
  • Good networking familiarity.
  • A+ Certified.
  • Net + Certified.
  • Associates or Bachelor’s in Computer Science or related field (job experiences in lieu of degree will be considered).
  • Must be able to work 40+ hours per week and have flexibility to work overtime as needed.

What We Offer At TEAM

At TEAM, your benefits package includes:

  • Opportunity to work on various projects of various sizes
  • Paid Time Off (PTO)
  • Group Insurance; Medical, Dental, and Vision
  • Company paid Basic Life Insurance
  • Company paid Long-Term Disability Insurance
  • Access to other voluntary benefits such as life insurance for you and your family and short-term disability insurance
  • 401(k) retirement plan with employer match
  • Employee Assistance Program (EAP)
  • Verizon employee discount
  • Company training programs
  • Career opportunities across the United States

To expand your career with us, apply today!

TEAM is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.