Account Manager

TEAM is seeking an Account Manager to work with our group in Morristown, TN.  This position will be on-site at our Morristown, Tennessee facilities with occasional travel required.

Account management responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders and preparing sales reports. Account Managers also answer client queries and identify new business opportunities among existing customers.


About Us

One TEAM. Many Technologies. TEAM is a rapidly growing end-to-end manufacturing solutions provider for our customers. With over 30 years of experience and technology, TEAM provides seamless, turnkey processes proven to positively impact customer’s business.

Founded in 1988 by three entrepreneurs in Morristown, Tennessee, TEAM began with a single guiding principle: TEAM will grow by partnering with our customers to drive their growth. In the spirit of our founders’ guiding principles, we continue to grow by adding new technologies to broaden our capabilities and provide solutions for our customer partners. As ONE TEAM with MANY TECHNOLOGIES, we stand ready to be “YOUR PARTNER FOR WHAT’S NEXT”. You can find TEAM in fourteen locations across the United States and three international locations.

How will you contribute to the team?

  • Serve as the lead point of contact for all assigned customer account management matters.
  • Build and maintain strong, long-lasting client relationships with assigned customers.
  • Review and help negotiate contracts and close agreements to maximize profits with oversight by commercial executive team (Commercial VP’s) and the Executive Pricing Committee.
  • Ensure the timely and successful delivery of our solutions that are not in the formal New Project Development (NPD) process according to customer needs and objective.
  • Clearly communicate the progress of weekly/monthly/quarterly initiatives and forecast and track key account metrics.
  • Collaborate with sales team to identify and grow opportunities within specified markets with existing customers.
  • Creation and management of project plans for new opportunities with assigned existing customers that are not in the formal NPD process.
  • Assist with challenging client requests or issue escalations as needed.
  • Manages RFIN processes and ensures timely and accurate completion to specifications for projects that are not in the formal NPD process.
  • Works with other departments on Design Controls and Records for products with responsibility for ensuring process is complete and accurate in accordance with CFR 820 and ISO 13485.
  • Work with customers and internal departments to ensure pricing, product specifications, BOMs, design work, and work instructions are amended/updated, completed, and accurate per requirements.
  • Works with other internal departments to ensure materials, labor, part number creation/amendments, and production availability are prepared and completed for successful product launch/changes.
  • Works with customers to define requirements and expectations as defined by the appropriate regulatory requirements and standards for Medical Devices (i.e. CFR 820, 210-211, ISO 9001, 13485, etc.)
  • Adheres to and supports compliance with GMP requirements.
  • Create and maintain presentations for internal and external use as well as knowledge of manufacturing processes to conduct facility tours.
  • Other duties as assigned

What will you contribute?

  • Ability to analyze information and evaluate results to choose the best solution and solve problems.
  • Superior computer skills and ability to set up functions, enter data, and process information (Microsoft Office products; Excellent Excel skills required; previous ERP experience).
  • Solid experience with CRM software. Professional communication skills are essential; demonstrated ability to communicate, present, and influence key stakeholders at all levels of the organization.
  • Experience delivering client-focused solutions to customer needs.
  • Exceptional ability to conceptualize large-picture projects and foresee challenges and needs to be addressed.
  • Travel required between Tennessee facilities and assigned customers as needed.
  • Proven ability to juggle multiple account management projects at one time, while maintaining sharp attention to detail.
  • Excellent listening, negotiation, and presentation abilities.
  • Strong verbal and written communication skills.
  • Basic understanding or experience in an FDA regulated environment – preferred.
  • BA/BS degree in Business Management, Sales, or relevant field; previous work experience will be considered in lieu of BA/BS.
  • 3+ years previous experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager, or relevant role.

What We Offer At TEAM

At TEAM, your benefits package includes:

  • Opportunity to work on various projects of various sizes
  • Paid Time Off (PTO)
  • Group Insurance; Medical, Dental, and Vision
  • Company paid Basic Life Insurance
  • Company paid Long-Term Disability Insurance
  • Access to other voluntary benefits such as life Insurance for you and your family and short-term disability insurance
  • 401(k) Savings Plan with employer match
  • Employee Assistance Program (EAP)
  • Company training programs
  • Career opportunities across the United States

To expand your career with us, apply today!

TEAM is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.